Keyed in customer contacts and delivery dates to update details in company databases. Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence. Developed administrative processes to achieve organizational objectives and improve office efficiency. Below are a few other responsibilities I possessed. I also assisted in the curation of payables and receivables. As the administrative assistant, I handled anything from formal quotations and estimation, to collecting heat numbers for our various metal, vinyl, fiberglass, or polypropylene products. We specialized in the fabrication of Mist Eliminating Technology. Receptionist Administrator, 11/2018 to 05/2020Ĭoastal Technologies Incorporated – City, STATE ,Īt Coastal technologies, I was responsible for working directly under our Quality Manager. Upheld privacy and security requirements for customer information. Explained benefits, features and recommendations to maximize client retention. Answered incoming telephone calls to provide store, products, and services information. Escalated customer concerns, issues and requirements to supervisors for immediate rectification. Processed documentation and troubleshot discrepancies to build client rapport. Consulted with customers to resolve service and billing issues. Informed customers about billing procedures, processed payments and provided payment option setup assistance. Asked probing questions to determine service needs and accurately input information into electronic systems. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Upheld quality control policies and procedures to increase customer satisfaction. 
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.Educated customers on special pricing opportunities and company offerings.De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Assisted customers with making payments or establishing payment plans to bring accounts current.Independent TurboTax Product Expert, 02/2022 to Currentįoothills Park And Recreation District – Denver, CO ,
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